June 2026
Mailroom automation.
The inbox is the new mailroom. Why intake decides how fast the rest of the business runs.
In this issue
Three perspectives.
Industry insights
Turning Busy Inboxes into Real Business Value
Busy inboxes often hide real business value: invoices waiting to be processed, claims needing attention, customer requests, contracts, and critical supporting documents.
Business perspective
Why Businesses Need to Rethink the Mailroom
Some of the biggest operational delays are not caused by systems failing. They happen because information arrives faster than businesses can process it properly.
Technical and product
Your Mailroom is the Front Door to Digital Operations
There was a time when the mailroom was simple. Nobody called it a workflow. Nobody called it strategic. It was just the postroom. That world is gone.
Also in this issue
Discoveries we found interesting
DHL’s AI-powered item identification
DHL Express launched AI-powered item identification, a first in the global express shipping industry. A customer photographs the item they intend to ship, and the system instantly generates a precise, customs-compliant description. Live in eight markets, including South Africa.
Here’s a fun fact
Children by parcel post
In the early days of the US Parcel Post (1913–1914), a few parents actually posted their children to relatives because it was cheaper than a train ticket. One famous case: 5-year-old May Pierstorff was sent 73 miles to her grandparents for just 53 cents in postage.
Be inspired
Trust your instincts
Encouragement to trust your instincts, follow what you truly care about, and not live according to others’ expectations. Do what you love, embrace failure as part of growth, and use limited time meaningfully.
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