A claim is a deadline with documents attached. This solution assembles the whole pack, reads it and routes it, complete and structured, while the clock is still on your side.
Claims Document Processing is a SmartImage solution built on the suite. Claim forms, assessments, medical reports, photographs and supporting evidence arrive by email and post while the clock runs. The solution captures the claim pack at the point of entry, identifies every document, extracts the data, including handwritten forms and image-heavy evidence, and routes each claim, complete and structured, to the right handler or system under the rules the insurer defines. Adjusters spend their time deciding claims, not assembling them.
Email and post, the whole claim pack collected at the point of entry, with claims mailboxes watched by the mailroom rules engine.
Handwritten forms and image-heavy evidence are read too, with handwriting recognition and Google Vision on photographs.
Each claim reaches the right handler or system whole and structured, under the rules the insurer defines.
A claim pack is scattered across mails, attachments and envelopes until somebody assembles it. Four steps do the assembling, and your adjusters open a complete, structured claim every time.
The claim pack is collected at the point of entry: claim forms, assessments, medical reports, photographs and evidence, by email and post.
Every document in the pack is typed automatically, so nothing arrives unrecognised or unattached to its claim.
The data comes off every page, handwritten forms and image-based evidence included; people check only the exceptions.
Each claim moves, complete and structured, to the right handler or system under the rules the insurer defines.
Claim forms, assessments, medical reports, photographs and supporting evidence, arriving together or in pieces, are captured into one claim-centred flow.
Claims intake is mailroom automation pointed at claims mailboxes: the rules engine watches them and decides how every arriving mail is handled.
Handwriting recognition covers handwritten claim forms; Google Vision reads photographs and image-based evidence, so the hard documents are in, not set aside.
Identifiers, dates and values come off every document in the pack, structured and ready for the claims system.
The assembled claim file lives on in Conserve, governed by retention rules and controlled access for as long as the claim can resurface.
Trakem tracks the physical policy and claim files, so the paper originals stay accounted for alongside the digital claim.
Strongest fits: Insurers and underwriters · Claims departments and third-party administrators · Any scheme with an SLA on claims turnaround
pages turned into structured data since 2014 From banks to government registries, SmartImage has turned documents into decisions for over a decade, going live in days to a few weeks, not quarters. Claims Document Processing brings that speed to the claim pack: captured, read and routed while the clock runs.
A 15-minute walkthrough on our sample set, then your own documents under NDA and on your terms.